1.1 In these terms and conditions:“We”, “our”, “us” means ALM
Wholesale Limited;“You”, “your” means the Customer purchasing from ALM
Wholesale Limited;“RTB” means Return Merchandise Authorisation;“Date of
Delivery” means the date on which the goods in questions were delivered to the
customer; verifiable by courier;“Goods” means the goods to be supplied by
ALM Wholesale Limited to the Customer;“Party” means ALM Wholesale Limited or
the Customer purchasing from ALM Wholesale Limited (as appropriate) and
“Parties” shall mean both of them;“VAT” means value added tax;“Working
Day” means a day other than Saturday or Sunday.1.2 In these terms and
conditions, unless the context otherwise requires:
1.2.1 the word ‘including’ shall be understood as meaning ‘including
1.2.2 the headings to the clauses of these terms and conditions are for
information only and do not affect the interpretation of this document.
2.1 Our stock list or email content provides an indication to you of the items
on which you may place an order, however no order from you shall be binding upon
us unless it is confirmed by us.
2.2 We will not be held responsible for typographical errors on any invoices,
company forms, written correspondence or on our website however we make every
effort to ensure all information is correct.
3.1 Upon agreement of an order by both Parties, we will issue an invoice for the
full amount due before shipment unless otherwise stated.
3.2 All payments must be made in GBP (Pounds Sterling) unless otherwise stated.
The amount payable may be displayed in other currencies.
3.3 All Goods remain the property of ALM Wholesale Limited until the invoice is
paid in full.
4.1 The Customer shall have the right to cancel the order for the Goods, or any
part of the Goods, which have not yet been dispatched by us. The cancellation
shall be made in writing and will incur a restocking fee of £50 or 5% of the
total invoiced amount.
5.1 Any damage or shortages must be reported to us within 48 hours of receiving
delivery. Failure to do so within this time scale may result in any claim being
5.2 We will provide an estimated time of delivery and tracking details upon
5.2.1 We are not responsible for the transportation of goods and therefore will
not provide any compensation for late deliveries.
6.1 We provide a 14 Day RTB warranty across all Goods, unless otherwise stated,
valid from the initial date of delivery. This warranty extends only to the
6.2 During the warranty period, we will replace or repair the product to its
full working capacity. Should the repair or replacement fail to restore full
functionality; it is at our discretion that a credit note be raised for the full
or partial amount.
6.3 Shipping/delivery costs are not covered under warranty. The Customer is
responsible for covering the cost of returning the Goods.
6.4 We guarantee all batteries will not be completely dead however we do not guarantee the life span of the battery.
6.5 Returns will be rejected;
6.5.1 if the Goods are not returned in the same condition as which they were
6.5.2 if the Goods are not packaged safely or if the method of packaging could
have resulted in damage to the Goods.
6.5.3 if the Customer does not fully complete our RMA form and include a
physical copy with the returned Goods.
6.6 We have the option to void any warranty if there are any indications of
misuse and/or abuse or if anyone other than our technicians attempt to service
the product. This includes any tampering or alteration of the product without
our prior consent.
6.7 We will not warrant any problems arising from an act of God (lightning,
flooding etc.), electrical spikes or surges, or problems arising out of
hardware, software or additional devices added to complement any
system/component purchased from us.
6.8 We are not responsible for loss of data or time, even with hardware failure.
6.9 We are not liable for any loss, cost, expense, inconvenience or damage
exceeding the original purchase price.
6.10 We make no other warranty, either express or implied, including but not
limited to implied warranties of merchantability, fitness for a particular
purpose, or conformity to any representation or description.
7.1 All amounts stated are exclusive of VAT which shall be charged at the
7.2 Those Goods that are sold under separate VAT schemes will be stated
accordingly and reflected upon invoice.